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  1. Visit your chosen Over-the-Counter branch.
  2. Fill up a form and indicate the Sender Name, Receiver Name, Mobile Number, Email Address, Amount, and the Reference Number found in your mobile app.
  3. Provide the completed form and a VALID ID to branch personnel.
  4. Branch personnel will process the transaction and provide exact cash amount to the receiver.
  5. Payments are processed in real-time. For product-specific inquiries or questions regarding the status of your transaction, please contact