For any feedback, concern, complaint, or clarification on any account-related matters or transactions, customers may reach out to UnionDigital Bank's Customer Support team by raising a support ticket (available on the website or the mobile app), writing an email to help@uniondigitalbank.io, or reaching out to our social media channels (Facebook & Discord).

All Customer Feedback will be addressed in line with UnionDigital Bank's policies and procedures on customer assistance and feedback that UnionDigital Bank may revise and make available from time to time without prior notice.

As part of UnionDigital Bank's Customer Feedback process, customers will be provided with the following:

  1. An instant acknowledgement upon its receipt; and
  2. A final resolution or response within seven (7) banking days. Where a final resolution is not yet available within seven (7) banking days due to the complexity of the case, an update and expected date of resolution will be provided to the customer before the 7th banking day.

UnionDigital Bank may request from the Customer additional information or documents to aid in the investigation process which will be carried out fairly to avoid any conflict of interest.

UnionDigital Bank is regulated by Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph