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How do I remove my old / stolen phone as a trusted device?

To remove your old or stolen device from the Trusted Devices list, please take the following steps:

  1. Ensure your new device is connected to a network.
  2. Log into the UnionDigital Bank application.
  3. Go to your Pitaka wallet dashboard.
  4. Select your profile icon to access the 'Settings' page and select 'Login and Security'.
  5. In ‘Login and Security’, select ‘Trusted Devices’.
  6. Select your old / stolen phone and select ‘Remove’.
  7. Select ‘Proceed’ and perform biometrics authentication.

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